Terms & Conditions

A LEGAL DISCLAIMER

The information provided here outlines the general terms and conditions for using this website and placing orders with The Memento Book Co. By visiting our site or purchasing from us, you agree to the terms set out below. These terms are intended to protect both you and us, and ensure a smooth, transparent experience for everyone.

If you have any questions, just reach out — we're always happy to help.

The Memento Book Co. creates personalised children’s books and gifts made to order. When you place an order through our website, you agree that:
– All customisation details you provide are correct
– The product you’re ordering is made specifically for you
– You understand your order will be printed and shipped according to the timelines below

We reserve the right to update our site, pricing, and policies at any time without prior notice.

– Orders are printed within 1–2 business days of being placed.
– UK orders are shipped via Royal Mail Second Class, which typically takes 2–4 business days.
– International shipping is available and calculated at checkout. Delivery times may vary based on location and customs processing.

You’ll receive a confirmation email when your order is dispatched.

Changed your mind or noticed a typo? No problem.
Orders can be cancelled or edited after being placed, but please contact us as soon as possible — once your book has gone to print, changes may no longer be possible.

We hope you love your book, but if something’s not right, we’ll make it right. You can return your order within 30 days of receiving it if:
– It arrives damaged or with a printing error
– You’ve simply changed your mind

To start a return, just email us at [your contact email] with your order number and reason for return. Please note that refunds will be issued to your original payment method once we’ve received and reviewed the return.

All content on this site — including images, designs, and written material — is the property of The Memento Book Co. and may not be reproduced without permission.

We’re here to help. Reach out to us anytime at themementobookco@gmail.com